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Reviews
of Brit Hotel Essentiel Mâcon Nord

Indice de
Satisfaction client
88 %
From Peter E., the 04/03/2025
couple - 50-59 years - Date of stay : 02/03/2025

This is _exactly_ what you want for an "overnight" during a long, multi-day roadtrip. And for that, it really couldn't be better.


Hotelier's responseHotelier's response :

Dear Peter,
Thank you very much for your detailed and positive feedback! We are delighted that you enjoyed your stay and that our hotel met your expectations perfectly for a stopover on your roadtrip. We place great emphasis on providing a fast and efficient check-in experience, and it's great to hear that you enjoyed the welcome from our team.
We are also pleased that the room and bathroom lived up to your expectations and that you found everything clean, comfortable and convenient. We hope that recharging your electric vehicle made it easier for you to resume your journey.
Thank you again for taking the time to share your experience, and we look forward to welcoming you back on your next adventure.
All the best,
Imane - receptionist.

100 %
the 24/02/2025
Family - 40-49 years - Date of stay : 23/02/2025

Perfectly good motorway hotel. Very basic and very clean. Comfortable enough beds, lots of hot water and clean bathrooms. Helpful staff and great Boulangerie located opposite for breakfast in the morning. Many thanks


Hotelier's responseHotelier's response :

Dear Sarah,
Thank you so much for your kind review.
We're delighted to hear that you found our hotel comfortable, clean, and convenient for your needs.
We truly appreciate your feedback and hope to welcome you again in the future.
Best regards,
Imane - receptionist.

100 %
the 23/12/2024
Alone - 40-49 years - Date of stay : 22/12/2024

The hotel was in line with the expectations but the end of the stay was awful with the remark and feed-back I received from the staff! I can't understand this way of managing customer for sure also after giving the feed-back of the towel... Does "Taking care of customer" still means something? Very disappointing on this matter!


Hotelier's responseHotelier's response :

Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour chez nous. Nous sommes désolés d'apprendre que certains aspects n'ont pas été à la hauteur de vos attentes. Permettez-nous d'apporter quelques précisions concernant les points que vous avez soulevés.

Concernant la salle de bains :
Nous regrettons sincèrement cet incident avec la serviette de bain et comprenons parfaitement votre mécontentement. Bien que le service de blanchisserie soit effectivement externalisé, nous assumons la responsabilité de veiller à ce que chaque élément fourni à nos clients soit impeccable. Nous avons immédiatement informé notre prestataire pour renforcer les contrôles de qualité et éviter que ce type de désagrément ne se reproduise.

À propos du petit-déjeuner :
Nous confirmons que notre petit-déjeuner est proposé sous forme de buffet à consommer sur place, comme indiqué à l'entrée de la salle. Lorsque vous avez demandé de l'eau chaude pour remplir votre thermos, notre équipe vous a donné son accord, pensant qu'il s'agissait uniquement d'eau chaude. Cependant, lorsque vous avez pris un sachet de thé, cela a surpris notre personnel, car il s'agit d'un élément inclus dans le buffet et non destiné à être emporté.

Si tous le monde fait comme vous emporte a chaque fois des ingredients cela n est plus un petit dejeuner buffet mais a emporter. Ce n est pas open bar ou vous prenez ce que vous voulez, l hotel paye aussi ses ingredients, eau, et la machine pour l eau . Oui effectivement c est un question de respect et d education que de demander si vous pouvez prendre quelque chose et non pas dans le dos des personnes et combien cela coute.

Bien cordialement,

Le gerant

60 %
the 13/11/2024
couple - 50-59 years - Date of stay : 11/11/2024

TRES AGREABLE A REFAIRE


Hotelier's responseHotelier's response :

Merci pour votre commentaire ! Nous sommes ravis que votre séjour ait été agréable. Votre satisfaction est notre priorité. À bientôt !

100 %
the 06/11/2024
Alone - 60-69 years - Date of stay : 05/11/2024

Absolutely ok with top connection to express way. And the patisserie/boulangerie right at the side. Good !


Hotelier's responseHotelier's response :

Thank you for staying with us! We’re delighted that you enjoyed your experience. Your feedback helps us improve our services to better meet your expectations. Looking forward to welcoming you again soon!

80 %
the 04/11/2024
couple - 20-29 years - Date of stay : 03/11/2024

Very good!
Enjoyed my stay. Value for money


Hotelier's responseHotelier's response :

Thank you for your stay! We're delighted that you enjoyed the hotel and hope to see you again soon.

80 %
From Mr. N., the 30/10/2024
couple - 50-59 years - Date of stay : 26/10/2024

Generally, all was good and as expected for the price. We felt bed sheets, towels and room were clean - very important for us. We didn't have breakfast but we saw some people having it and it looked reasonably good. The hosts / owners are helpful and accommodating - including their "young receptionist" was very helpful when we called to schedule late our arrival; he asked to wait while he was calling for his mum and dad to come to the phone, well trained!! :) :)


Hotelier's responseHotelier's response :

Thank you for your feedback! We’re thrilled you enjoyed your stay. Your comments encourage us to keep improving our service. We look forward to welcoming you again!

100 %
the 13/10/2024
couple - 60-69 years - Date of stay : 10/10/2024

It’s a very good option for staying a night for the price. Just to small if you need to spend the day there.


Hotelier's responseHotelier's response :

Thank you for your feedback. We are delighted that your stay was enjoyable and hope to see you again soon!

80 %
From Michael, the 18/09/2024
Family - 20-29 years - Date of stay : 17/09/2024

A good expierence. A good hotel for a overnight stop while traveling.


Hotelier's responseHotelier's response :

Thank you for your feedback! We are delighted that you enjoyed your stay. Your satisfaction is our priority, and we hope to welcome you again soon. Have a great day!

80 %
the 04/09/2024
couple - 70-79 years - Date of stay : 03/09/2024

Mediocre. Despite the easy access, it is not one we will be repeating.


Hotelier's responseHotelier's response :

Hello,

Thank you very much for taking the time to share your experience following your stay at our hotel. We are delighted that the service provided by our team and the hotel's accessibility fully met your expectations.

We have taken note of your comments regarding the size of the room and the bathroom facilities. We understand that these aspects may have affected your comfort, and we apologize for any inconvenience caused. Please rest assured that we take your feedback seriously and will use it to improve our services and facilities.

As for breakfast, we are sorry that it did not meet your expectations. We will review our offerings to ensure better value for money.

We hope to have the opportunity to welcome you again and provide you with a more pleasant experience.

Best regards,

80 %
the 19/08/2024
Family - 40-49 years - Date of stay : 17/08/2024

Conforme à la description


Hotelier's responseHotelier's response :

Merci pour votre retour ! Nous sommes ravis que votre séjour ait été agréable et que notre équipe ait répondu à vos attentes. Vos commentaires sont précieux et nous aideront à continuer d'améliorer nos services. Au plaisir de vous accueillir à nouveau bientôt !

100 %
the 05/08/2024
Family - 40-49 years - Date of stay : 04/08/2024

Clean but basic
Tea and coffee facilities would be nice
Softer pillows


Hotelier's responseHotelier's response :

Hello

Thank you for sharing your experience. We are delighted that you enjoyed your stay and that our team contributed to making your visit pleasant. Your feedback is valuable to us, and we hope to welcome you again soon.

Best regards,

80 %
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